In these Terms and Conditions "we" and "us" means Awakening Lotus of Shop 688-690, Paddy's Markets, Sydney NSW 2000, Australia, (ABN 16 889 883 534) and "you" means you, the customer. By placing an order with us, you are accepting these terms and conditions:
At Awakening Lotus, we value your privacy and will not share your personal information with anyone, other than for the purposes of completing your purchase. The personal information we collect is necessary for us to conduct business with you as an online provider of goods and services.
To ensure your are using an SSL and all your data is processed securely and confidentially, please check the following:
Awakening Lotus ensures the security of your private/confidential details and online transactions (inc Credit Card details) by securely encrypting all information using Secure Sockets Layers (SSL) 128 bit encryption.
An encrypted SSL connection ensures all confidential and private information, sent between a User and a Server, is protected from being intercepted over the Internet. All information and data sent over an encrypted SSL connection is protected using a mechanism which automatically detects if data has been tampered or altered in transit. Having an encrypted SSL connection ensures that you can confidently send private data, such as credit card numbers and other personal information, through our secure server.
All orders are delivered using Australia Post's Express Post service which guarantees next (business) day delivery within Australia depending upon location. This does not include product availablity or packaging/handling time although we will ensure that your package is a high priority and will be despatched as soon as possible.Express Post prices are as follows:
We can deliver to virtually any address in the world. There are however restrictions on some products and destinations.
All orders are processed after assessing if stock is available. When you place an order, we will estimate delivery details (inc time and costs) based on the availability and size of your order.
Awakening Lotus respects your privacy. All of your personal information is kept strictly confidential. We do not sell, rent or exchange our customer's details or email addresses with any third parties (unless the law requests us to do so).
Awakening Lotus provides refunds only under the following conditions. Please notify Awakening Lotus immediately on 0414706205 and await instructions:
If Awakening Lotus requests you to return any goods, please ensure that all items are packaged securely. Please include your name, telephone number, address and Invoice/Receipt along with the item/s you are returning.
If you need to return an item, simply login to your Account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item/s button. We will notify you via e-mail of your refund once we've received and processed the returned item.